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ij.start.canon
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Peter Groft
Mar 04, 2022
There are many reasons that your printer may be indicated as being "offline" or "not responding". Basically, the printer and computer are not able to communicate. Since there are multiple causes for these messages, there are also multiple possible resolutions. The steps below will help in resolving the issue and possibly identify the cause. Verify Printer Power : Make sure the printer power is on. Press the power button to turn on the printer. If the printer will not power on, check the power cord connections. Disconnect and reconnect the power cable at both ends. Then press the power button to turn the printer on. Select the Appropriate Printer Before you print, be sure you have the appropriate printer selected. If the wrong printer is automatically selected, you may want to set the desired printer as the default printer. If the same printer is listed multiple times, you may have to remove the duplicates and try to print again. It may be necessary to remove all of the listed printers and then reinstall. Power Cycle Printer In some cases, it may be necessary to power cycle the printer to potentially reset any error conditions or lost communication. Simply turn the printer off with the power button on the printer. Once turned off, disconnect the printer's power cord from the back of the printer. Wait approximately 30 seconds before you reconnect it. Once reconnected, use the printer's power button to turn the printer back on. Once the printer is powered on and is in a ready state, print or scan again. Reinstall the printer driver Visit the Canon Support page. Enter the model name of your printer Select your model name You will be directed to the Drivers and Downloads page for your printer. Select and Download the driver for your printer model, and follow the on-screen instructions to open and install the file. Hope This Helps! Peter
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